Refund policy
Last updated: 28 October 2026. Private preview; purchases are not open.
No live purchases yet
There is no active checkout in this preview. This policy describes the offer that must be implemented and verified before sales open.
Requesting a refund
Request a full refund within 14 calendar days of purchase by contacting suporte@api.rohnelt.dev with the payment reference. Do not attach a bank statement or full card details. No reason is required within this period, even if you have used the tool. We acknowledge requests within two business days and submit eligible refunds to the original payment method within five business days. Your payment provider may take additional time to credit the funds.
Problems after 14 days
If a supported file cannot be repaired, contact support for a fix or an appropriate refund. Share only a redacted description or synthetic example if needed. Statutory remedies for defects and non-delivery remain available. This policy does not limit UK, EU, Brazilian or other mandatory cancellation and consumer rights, including the Brazilian seven-day withdrawal right where applicable.
After a refund
A confirmed refund or chargeback revokes the licence and future downloads. Files already saved remain on your device. No automatic renewal occurs, so there is no recurring subscription to cancel.